CUSI has a variety of ways for you to get the help you need quickly and easy.
From 9-5 Monday to Friday you can call our in-house technical support center at 1-877-909-CUSI
You can also email those same techs anytime at firstname.lastname@example.org
We use a system called Bomgar to provide remote support. It allows us to fix problems that might usually take a service call instantly. It is a secure system used by over 5000 businesses in North America.
It works by temporarily installing a client on your computer that allows us the access we need to solve you problems.
You can learn more about Bomgar here.
If you've been asked by a tech to launch Bomgar, you can do so by pressing the giant red HELP button on the right.